Refund policy

How do I request a return?

Email sales@kennelworthshop.com with your order number, the product you wish to return, and the reason for your request. Please wait for instructions before returning an item.

What if my item arrives damaged or incorrect?

Contact us promptly and include your order number, a description of the issue, and photographs where possible. We will review your request and explain the available resolution.

How long do refunds take?

Once a refund is approved and processed, the time it takes to appear depends on your payment provider or financial institution.

Can I exchange a product?

Contact customer support to discuss available options. Exchanges depend on stock availability and the applicable return process.

Privacy and Support

How is my personal information handled?

We use personal information as described in our Privacy Policy, including to process orders, arrange delivery, provide customer service, and meet legal obligations.

How quickly will you respond to my email?

We aim to respond within 1–2 business days. Response times may vary during weekends, holidays, and busy periods.

Where can I read your store policies?

Our Shipping Policy, Returns & Refunds Policy, Privacy Policy, and Terms of Service are available through the relevant links on our website.

Thank You for Choosing Kennelworth

We appreciate every customer who chooses Kennelworth for their dog's everyday needs. Our goal is to provide a clear, convenient shopping experience and helpful support throughout your order journey.

For assistance, contact sales@kennelworthshop.com.

Kennelworth - Everyday essentials for happier lives with dogs.