FAQ
About Kennelworth
What is Kennelworth?
Kennelworth is an online dog-lifestyle store offering selected essentials for dogs, including collars and leads, beds and comfort products, feeding accessories, and travel and outdoor essentials.
Where is Kennelworth based?
Kennelworth is based in New York, United States.
How can I contact customer support?
Email sales@kennelworthshop.com for questions about products, orders, shipping, returns, or other store matters.
Products and Orders
How do I place an order?
Browse our collections, select your preferred product and any available options, add it to your cart, and follow the checkout instructions to complete your purchase.
Will I receive an order confirmation?
An order confirmation is generally sent to the email address provided at checkout after your order is submitted. Check your spam or junk folder if you cannot find it.
Can I change or cancel my order?
Contact us as soon as possible if you need to change or cancel an order. Changes cannot be guaranteed once processing or shipment has begun.
How can I ask a question about a product?
Email sales@kennelworthshop.com and include the product name or link along with your question.
Shipping and Delivery
Where do you ship?
Available destinations and shipping options are shown at checkout. Kennelworth primarily intends to serve US customers.
How long does delivery take?
Delivery times depend on product availability, fulfillment location, shipping method, destination, and carrier performance. Please review the available estimates at checkout or in the relevant product information.
Will my order have tracking?
Tracking information is provided when available for the selected shipping method. If tracking is issued, you can use the link or tracking number in your shipping confirmation.
Why has my tracking information not updated?
Tracking updates may take time to appear as a shipment moves between facilities. If tracking remains unchanged for an extended period, email us with your order number so we can review the situation.
Can my order arrive in separate packages?
Depending on product availability and fulfillment arrangements, items in the same order may be shipped separately. If separate shipments apply, tracking information may be provided individually when available.
Returns and Refunds
How do I request a return?
Email sales@kennelworthshop.com with your order number, the product you wish to return, and the reason for your request. Please wait for instructions before returning an item.
What if my item arrives damaged or incorrect?
Contact us promptly and include your order number, a description of the issue, and photographs where possible. We will review your request and explain the available resolution.
How long do refunds take?
Once a refund is approved and processed, the time it takes to appear depends on your payment provider or financial institution.
Can I exchange a product?
Contact customer support to discuss available options. Exchanges depend on stock availability and the applicable return process.
Privacy and Support
How is my personal information handled?
We use personal information as described in our Privacy Policy, including to process orders, arrange delivery, provide customer service, and meet legal obligations.
How quickly will you respond to my email?
We aim to respond within 1–2 business days. Response times may vary during weekends, holidays, and busy periods.
Where can I read your store policies?
Our Shipping Policy, Returns & Refunds Policy, Privacy Policy, and Terms of Service are available through the relevant links on our website.
Thank You for Choosing Kennelworth
We appreciate every customer who chooses Kennelworth for their dog's everyday needs. Our goal is to provide a clear, convenient shopping experience and helpful support throughout your order journey.
For assistance, contact sales@kennelworthshop.com.
Kennelworth _ Everyday essentials for happier lives with dogs.